Skip Navigation Links Home > Customer Service > Claims


​​​​Uncertainties are difficult to cope up with. At SUD Life, we empathise with your loss and pledge to be at your side during your tough times.

Step 1:  Death Claim Intimation

The Nominee / Appointee / Assignee or  Family Member of the Life Assured need to intimate SUD Life about the Death Claim in writing along with set of  listed mandatory  documents, if available.

Step 2: Death Claim Processing

The Claims Department at SUD Life would review the claim documents you have sent and in case of requirement may call you for pending mandatory documents & additional listed documents. The claimant would be kept updated about the status of his/her claim, throughout the process.

Step 3: Claim Decision & Communication

SUD Life will send a written communication to the Claimant, informing him/ner about the Decision of the claim along with details of payment made through Electronic Fund Transfer.

Your concerns regarding the decision of claim 

SUD Life has a Claims Review Committee consisting of Functional Heads of various departments of the Company. This committee is chaired by our Deputy CEO and an External Member, who is retired Judge of the Bombay High Court.

 If you do not agree with the claim decision, you can send a letter addressed to the Committee at the address given below:

Claims Review Committee
Star Union Dai-ichi Life Insurance Company Limited
11th Floor, Raguleela Arcade
IT Park, Sector 30A, Opp. Vashi Railway Station,
Vashi, Navi Mumbai – 400703. 

Claims Documents

Original Policy Bond**
Death Certificate Original or Attested copy**
Photo Identity Proof of the nominee duly attested with Date of Birth proof**
Address Proof of the nominee duly attested**
Saving Bank Account No. / MICR No. / IFSC code of the nominee along with Cancelled cheque or copy of Pass Book**
Copy of Hospital Records (Admission Notes, Progress Sheets, Test Reports, Discharge/ Death Summary from Hospital and Clinic where Life Assured was treated)
Additional documents, incase death occurred due to un-natural or accidental death
Copy of First Information Report/Spot Panchanama duly attested by issuing authority
Copy of Post Mortem Report duly attested by issuing authority
Copy Final Police Investigation Report / Senior Divisional Magistrate's Verdict duly attested by issuing authority
Newspaper Cuttings (if available)​​ ​

Note : ** Mandatory Claims documents
Additional documents will be called for, if needed

​  Facebook Twitter LinkedIn  

Registered with IRDAI as Life Insurance Company, Registration No. 142.

Registered Office : 11th Floor, Vishwaroop I.T . Park, Plot No. 34, 35 & 38, Sector: 30A of IIP, Vashi, Navi Mumbai – 400 703.

Telephone No.: 022-71966200, Fax No.: 39472811, CIN No: U66010MH2007PLC174472.

This site is best viewed in IE 8.0 and above and in 1024x768 monitor resolution.

Trademark used under license from the respective owners.

© Star Union Dai-ichi Life Insurance Company Limited. All rights reserved.